Frequently asked questions

Orders & Shipping

How do I track my order?

Tracking details are sent via email once your order ships.

When should I expect my order to arrive?

U.S. delivery typically arrives within 10–14 business days from the date your order is placed.

Can I modify or cancel my order after placing it?

Orders may be modified or canceled until 12 PM EST on the next business day; after that, they are committed to production and cannot be changed due to the limited nature of each release.

How long does it take to produce my item?

Production typically takes 2–5 business days. Each piece is created specifically for your order.

How long does shipping take?

Shipping typically takes 7–10 business days after production is complete.

Do you offer international shipping?

International shipping is not currently available but will be offered soon. Join our list or contact us to be notified when it becomes available.

Will I be charged customs or duties?

International orders may incur duties or fees determined by your country. These are not controlled by MotoMachina.

What is your return policy?

Due to the limited nature of each release, returns are not accepted unless an item arrives damaged or defective.

DROPS, SCARCITY & AVAILABILITY

Are your designs limited edition?

Yes. Artist-designed pieces are released in limited quantities as part of curated drops. The MotoMachina Core Series remains available year-round.

Will sold-out designs be restocked?

No. Once a design sells out, it is permanently archived and will not be reproduced.

How quickly do drops sell out?

Availability varies, but limited releases can move quickly once live. Some drops are also time-restricted. Join our drop list to receive early access notifications.

Can I reserve a piece before it sells out?

No. Pieces are secured only once an order is completed.

Brand & Experience

Who designs the artwork?

Each piece is created by collaborating artists working within the MotoMachina visual language, bringing their own perspective to each collection.

Whatdoes “archived” mean?

Archived pieces are no longer in production. They live on in MotoMachina’s permanent archive, forming a lasting record of the brand’s history and the work created through each collaboration.

Is each piece part of a collection?

Yes. Every design is released as part of a curated drop or artist-led series, giving each piece context within a larger body of work.

Who can become a collaborating artist?

MotoMachina collaborates with both established and emerging artists. Submissions can be made here: Artist Submission Page